Shipping policy

Delivery time and dispatch

Goods are dispatched from Sweden. Normal estimated delivery is 1–3 weeks, unless a different delivery time is stated for the product or agreed with you. We send tracking information when available and inform you of delays. Your statutory rights in the event of late or missing delivery remain unaffected.

Delivery charges

Standard shipping costs 49 SEK to Sweden, 39 DKK to Denmark, 4.90 EUR to Finland and 49 NOK to Norway. Shipping is free for orders of at least 499 SEK to Sweden, 399 DKK to Denmark, 49 EUR to Finland or 799 NOK to Norway. The available delivery option and final charge are shown at checkout before purchase. We do not promise an express service or a named carrier unless it is offered for your order.

Large furniture

Delivery of bulky or heavy goods is arranged according to the carrier's instructions. Check the dimensions and access route before ordering. Carry-in, assembly and packaging removal are included only if expressly stated in the delivery option. Contact us if you need clarification before purchase.

VAT and imports

For deliveries within the EU, applicable VAT is included and no import duty is added for dispatch from Sweden. Norway is outside the EU. Norwegian import VAT and any customs or clearance charges may be payable by you on import unless checkout expressly confirms that they are included. Contact us before ordering if the total import cost is unclear.

Damaged or missing delivery

Contact us if the parcel is damaged, missing or delayed. Keep the packaging and take photographs if possible to help us investigate. This request does not impose an additional deadline or restrict your statutory complaint rights.

JTI Ventures AB
Company registration number: 559041-2358
VAT number: SE559041235801
Andesitgatan 6, 254 68 Helsingborg, Sweden
Email: support@pawroom.se
Telephone: +46 10 641 20 22
Monday–Friday, 10:00–14:00 (Swedish time).